Yesterday you read the first half of the INetU Service Desk Manual

Today Ken Lynch, INetU Service Desk Manager, presents the second half of the INetU Service Desk Manual…

Another great thing about the way that we work is that all of our Service Desk people can do pretty much anything that you need. While each person may have their own specialization such as being more fluent in Linux verses Windows, the first Systems Administrator that takes your call can do just about everything you need 24/7/365. And if there’s anything that the Service Desk can’t do, we can reach for an on call engineer and although they typically work M-F, 9-5 they are always happy to help. If you want us to be the conduit of information, that’s fine or you can ask us to set up a conference bridge so that you can speak directly with the on call engineer.

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The INetU Service Desk Manual Part I By Ken Lynch, Service Desk Manager

Many of us love to run out and buy that shiny new gadget and set it up without ever once consulting the manual. It’s nice to know that if we have advanced questions we can always open the bag and thumb past the “Caution: to Reduce the Risk of Electric Shock…” section and find out how to get the most out of our investment. While our clients get a great value from INetU’s support team, this article will help you get the most out of our relationship by learning what some of our motivators are.

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